Business Communication
I. General Elementary
Course Outline (50 hours)
- First Meetings; Greetings and personal information
- You and your company; job description and company activities
- Visiting a client, Introducing colleagues or clients, talking about local attractions
- Business activities, routines and working processes
- Fixing an appointments; schedules, arrangements and delays
- Requests and offers; placing an order and checking details
- Company and personal history; your company and career
- Making plans, objectives, ambitions and targets
- Opinions and preferences; agreeing, disagreeing and offering comparison politely.
- Invitations and directions; requesting, giving and apologizing
- Entertaining; small talk and social awareness
- Saying goodbye, closing a deal, giving and receiving gifts
II. General Elementary
Course Outline (50 hours)
- Meeting People; differences between companies & cultures
- Telephoning; taking and leaving messages, offers & requests
- Schedules and Appointments; discussing schedules and fixing times
- Company Performance; data and comparisons using graphs & charts
- Products and Services; describing and answering questions
- Decisions; cause and effect, decision-making process
- Complaints and problems; making complaints & giving apologies
- Checking Progress, getting performance updates, hiring staff
- Future Prospects; predicting, degrees of certainty, finances
- Regulations and advice; explaining policies, misunderstandings
- Meetings and discussions; agreeing & disagreeing, negotiating
- Making a Speech, different styles of toast, client care
III. General Pre-intermediate
Course Outline (100 hours)
- Meeting People, describing jobs, personal profile
- Telephoning; transferring information, deciding what to do
- Companies; organizations, current activities, company strengths
- Exchanging information, defining objectives, explaining what’s needed
- Reporting; giving accurate details on a trip, situation or project
- Socializing; business lunches, offers & requests and small talk
- Meetings; Recommending action, asking for opinions, justifying decisions
- Making arrangements, discussing schedules, fixing appointments, invitations, etc.
- Describing Trends; talking about changes in markets and trends
- Progress Updates; checking on projects and giving reports
- Comparing information; differences between facts and figures and opinions
- Business Travel, air travel & airport procedures, social customs
- Tackling Problems, solutions & strategies, hypothesizing and consequences
- Company visits; describing systems and processes. Talking about experience and achievements
- Planning; thinking ahead, making predictions, market trends, planning a conference
IV. General Intermediate
Stage 04: Course Outline (125 hours)
- Brands: Vocabulary for use with brands & products. Taking part in meetings. Present simple & continuous.
- Travel: Travel arrangements. Making telephone arrangements. Future plans.
- Organizations: Words and expressions to describe company structure. Socializing, introductions and networking; noun combinations.
- Change: Words for describing the difference and taking part in meetings 2; past simple and present perfect.
- Money: Describing trends and finance and dealing with figures.
- Advertising: Starting presentations. Vocabulary for use in advertising and marketing.
- Cultures: Discussing cultural awareness. Idioms and social English; modals of advice.
- Employment: Vocabulary for describing the recruitment process and personal character; indirect questions and statements.
- Trade: International trade and conditions. Negotiating skills.
- Quality: Discuss ideas of quality. Customer service; gerunds and infinitives.
- Ethics: Ethical & unethical business activities. Problem-solving; narrative tenses.
- Leadership: Words to describe the character. Decision making; relative clauses.
- Innovation: General innovations in life and business. Presentation techniques; passives.
- Competition: Vocabulary and phrases used to discuss competition; idioms and modals of probability.
V. Elementary Technical
Course Outline (50 hours)
- Can you speak English? Reference/telephone numbers, identifying things and international vocabulary
- How do you spell that? Checking an order, spelling and number verification
- Is that correct? Email addresses, telephone messages and following instructions.
- Where is it? Describing controls, facilities and tests.
- Tell me about it. Describing features, materials and shapes.
- What can it do? Discussing parts, dimensions and functions.
- What do you need? Requesting and offering things, getting information, tools and equipment.
- Watch out! International hazard signs, identifying staff and responsibility.
- What’s the problem? Suggesting solutions for a wide range of problems in the work place.
- What happened? Reporting damage or describing a project.
- What happens next? Reading instructions clearly and implementing them correctly.
- Fix it! Maintenance and repairs, working together to achieve a successful conclusion.
Email Communication
Intermediate Email Writing
Course Outline (50 hours)
- Formal or Informal
- Missing Words and Abbreviations
- Opening and Closing
- Giving News, Help
- Information, Action
- Internal Messages
- Attachments
- Arranging a Meeting
- Invitations and Directions
- Negotiating a Project
- Checking Understanding
- Verb Forms
- Comparisons
- Sentence Structure
- Common Mistakes
- Punctuation and Spelling
- A Customer – Supplier Sequence
- Inquiries and Orders
- Discussing and Agreeing Terms
- Asking for Payment
- Describing Business Trends
- Cause, Effect, Contrast
- Complaints
- Apologies Report Structure and Key Phrases
- Linking Words and Relative Clauses
- Being Direct and Brief
- Being Indirect and Polite
- Being Friendly
- Advice and Suggestion
Hospitality Communication
I. Elementary
Stage 01: Course Outline (50 hours)
- Taking phone calls, greetings, requests, difficult calls and clarification.
- Taking room reservations; the essential skill of taking bookings and giving basic information about the hotel and a complete vocabulary check for essential language.
- Giving information; a more detailed look at the hotel and the best way to describe its facilities and services.
- Facilities for the business traveler; explaining the specific services and extra utilities available, conference, secretarial, etc…
- Receiving guests; the check in process is the first impression for the guest, here we make sure it’s the right one.
- Paying bills; another necessary skill in front office. Checking basic comprehension of monetary terms, payment systems and routine dialogues.
- Payment queries, clarifying any problems with the bill and offering polite explanations or apologies where needed.
- Dealing with requests; effective and appropriate response to a never ending list of requests.
- Dealing with problems; offering an effective solution ASAP.
- Dealing with complaints; polite apologies and explanations.
- Offering help and advice; in a variety of situations our support is required, health & medical, shopping, banking, food, communication, transport, etc…
- Out and about; where to go and how to get there, specifically giving directions and using local transportation.
II. Intermediate
Stage 02: Course Outline (50 hours)
- Types of Accommodation; dealing with enquiries, describing a hotel, guest’s preferences, offering advice and opinions
- Hotel facilities; describing rooms and facilities in a hotel, special needs facilities, written enquiries
- Staffing and organization; responsibilities and management, hotel infrastructure and how it’s essential
- Reservations and check-in; telephone reservations, fax and email confirmations, check-in procedure
- Hotel and restaurant services; ordering a meal, taking messages, making requests, and hotel notices.
- Money matters; transactions, paying bills, special rates, currency exchange
- Dealing with complaints; reasons for complaint, guests who complain; how to avoid or deal with them, at reception, in writing etc…
- Off-site services; sight-seeing, excursions, local facilities and attractions
- The business traveler; important guests, cultural differences, business facilities and accommodation
- Conferences; conference faculties, equipment, room layouts, planning a conference, guests, schedules
- Tour groups; assessing needs, checking-in groups, arranging itineraries and giving information to large groups.
General Conversation
I. Elementary
Course Outline (50 hours)
- Lets’ get to know each other, Ice-breakers and introductions
- Different kinds of people; describing people and personalities
- Free-time; sports, hobbies and interests
- Weather and climate; describing weather and extreme conditions
- Money; talking about saving and spending and how to do both
- Food and drink; different kinds of food and restaurants
- Travel and tourism; where to holiday, how and why
- Health and fitness; healthy habits, sleep and dreams
- Self-improvement; giving and receiving advice on how to improve your life
- In the city, where to go in a big city such as Bangkok
- Foreign customs, festivals and holidays, and cultural awareness
- Famous people; discussing celebrities from pop, film, politics, sport, etc.
- Home sweet home; your dream home, what’s it like? Where is it?
- Then and now, discussing fashion fads and trends of the past and present
- The future; what are your hopes and dreams, fate, destiny? What will happen in the future with technology etc.?
II. Starter
Course Outline (50 hours)
- Introductions and greetings
- Occupations and contact details
- Question forms and clarification
- Countries and nationalities
- Personal Information
- Talking about age and using numbers
- Likes & dislikes
- Hobbies and interests
- Talking about money and spending
- Location with preposition
- Family and possession
- People and personal adjectives
- Giving directions and instructions
- Different kinds of homes
- Time, days, weeks, etc.
- Routines and activities
- Sports and games
- Food around the world
- Future plans and holidays
Medical Communication
Elementary
Course Outline (50 hours)
- Taking a history: Asking basic questions, Taking notes, Reading a case history, Asking about systems and symptoms, noting information
- Examining a patient: Giving instructions, Understanding forms, Pharmacy references
- Special examinations: Instructing explaining and reassuring, Rephrasing encouraging and prompting
- Investigations: Explaining and discussing,Using medical documents
- Making a diagnosis: Discussing and explaining a diagnosis
- Treatment: Medical treatment, Physiotherapy, Surgical treatment
TOEIC
Course Outline (50 hours)
The Test of English for International Communication (TOEIC) was first developed in 1979 by ETS to assess the English language skills of people working in multinational companies, schools and government organizations worldwide.
Since English is one of the most commonly used languages for international commerce, employers have seen the need to have a standard measure of the language skills of their employees. The new TOEIC test has evolved to take into account current language proficiency theories and reflect the needs of today’s test users. It includes a variety of tasks and requirements, as detailed below.
Special examinations: Instructing, explaining and reassuring, Rephrasing, encouraging and prompting
There are five sections in the course; together, they cover the main topic areas usually found in the TOEIC test and develop all the skills necessary to achieve your goal:
- Offices and Personnel Identifying a situation Using prepositions correctly Adjectives & adverbs Describing a process Expressing emotions Time and dates Responsibilities Prefixes & suffixes Verb Tenses Nouns, pronouns & synonyms
- General Business & Finance Business/office vocabulary Conditionals and suggestions How; ability and performance Facts, opinions and obligation Parts of speech Reading in context Subjects and determiners Sequence markers Cause and effect
- Housing and Property Physical relationships between people and property Relevant answers Recommendations & suggestions Problems & solutions Writing to your target audience Times & events
- Travel Extracting details from a picture Indications of time Guessing topics Using question words to obtain the topic The correct term for the right place Passive and active Signs and Restrictions
- Technical Areas Homophones and homonyms Thoughts and reasons Prepositional phrases Specific occupations.
These chapters will help students develop the skills, strategies, and vocabulary necessary to succeed in the test.
Practice Tests
There are three practice tests during the TOEIC test preparation course, including listening, reading and writing. Each test contains 200 items and provides complete practice of the actual test.
- It provides a starting point for the course and gives the students a clear idea of improvement.
- I will encourage the students after seeing their progress and offer further direction for the future.
- The final test gives an accurate reading of the student’s ability at the end of the course and an accurate assessment of the score the students can expect in a real TOEIC test.
The TOEIC Test
The TOEIC test takes two hours, and listening and reading skills through various authentic tasks are difficult. These tasks are designed to reflect students’ situations in the global business world.
Successful Presentations
Course Outline (60 hours)
In many companies, presentations are now a common feature of working life. It is also becoming increasingly common to have to give presentations in English. Giving a presentation in a foreign language is a real challenge, even for those with good knowledge of the language. With World Class English Presentations, you can learn the vocabulary and expressions you need when giving a presentation.
World Class English Presentations is an interactive course where students are asked to deliver actual presentations on honest life industry/company-specific topics. World Class English Presentations consists of six modules and covers all the stages of presentations and several issues. Every module begins with introductions and warm-up exercises. This is followed by audio & DVD footage of accurate life presentations to see the do’s& don’ts directly. Next, there’s a structured practice to ensure correct vocabulary and phrases. At the end of each module, there is a Checklist which summarizes the most important aspects. Then we move to the output, where students are asked to deliver a presentation using practised language. This is followed by discussion and feedback.
World Class English Presentations also cover presenting techniques, composition, structure, and how to deliver a presentation. It also addresses other issues like body language, visuals, and interaction with the audience.
World Class English Presentations incorporates the latest materials and technology available on the market today; fully interactive books, DVD and MultiROM; utilizing up-to-date audio and visual of everyday real-life situations and company-specific topics to ensure that the students are presenting what’s essential to your company, managers & customers.
The DVD & MultiROM are not only for classroom use; they are also supplied for all students to obtain further practice at home or in their cars. With MP3 audio that can be played through any modern audio system and interactive exercises that can be completed on your personal computer for even further practice of the essential language for presentations.
Successful Presentations Outline
- Let’s Get Started Welcoming your audience Introducing yourself and the topic Dealing with nervousness Opening a presentation Structuring (Timing, handouts & questions) Getting the audience’s attention.
- Today’s Topic is… Body Language Tips on presenting to an English-speaking audience
- My Next Slide Shows… Presentation tools Using approximate numbers Creating compelling visuals Presenting visuals effectively Referring to other points Adding ideas
- As You Can See From This Graph…. Types of visuals Describing graphs and charts Interpreting visuals Tips for describing trends
- Introducing visuals Saying numbers The rule of six Emphasizing important points Making contrasts and describing results
- To Sum Up… Concluding a presentation Strategies for a reasonable conclusion
- Talking about visuals Talking about trends (verb tenses, Adjectives and adverbs)
- Any Questions? Handling the Question and Answer session
- Summarizing the main points Making recommendations Phrases for practical conclusions Using your voice effectively (stressing Words, making pauses)
- Opening a presentation Structuring an Organizational presentation details (talking about Timing, handouts, questions) Getting the audience’s attention
- Signposting (phrases to organize your presentation) Talking about complex issues
- Dealing with questions Asking polite questions Anticipating questions Dealing with interruptions Reforming questions
